Asylum Research announced today that it has broadened its standard warranty coverage to two years, an atomic force/scanning probe microscope (AFM/SPM) industry first. The 2-year “bumper-to-bumper” warranty covers parts and labor on the entire AFM system for Asylum’s line of MFP-3D and Cypher AFMs. In the unlikely event of a problem during normal usage, Asylum will repair the system at zero cost to the user. This new warranty coverage is in addition to Asylum’s exclusive 6-month no-questions-asked money-back guarantee, setting a new and higher standard for customer protection. Asylum also offers the fastest support turnaround in the industry, averaging less than eight working hour initial response time, less than 24 hour solution/diagnosis time, and less than 48 hour in-factory repair/replace time. Asylum offers the lowest cost of ownership of any AFM company, including lifetime hardware/software support at no charge, free software updates, and free OnSight online remote diagnosis.
“We want our customers to know that when they purchase an MFP-3D or Cypher AFM that they become part of the Asylum family – with our assurance that we will take care of them with the best products and support available. We challenge our competition to match our 2-year warranty, our 6-month guarantee, and the quality and turnaround time of our product and applications support,” commented Jason Cleveland, Asylum CEO.
Added Roger Proksch, Asylum President, “The suggestion for extending our warranty to two years came from our Support Group. They wanted to make a strong statement to our customers – and the entire industry – regarding our superior products and support. With our exceptional product reliability record, we can provide this additional product assurance to our customers with minimal impact to our bottom line.”
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